Frequently Asked Questions

TriTech Software Systems Acquires VisionAIR Inc.

Why did TriTech aquire VisionAIR?

TriTech has developed a leadership position in the Public Safety and Medical Transportation software solutions market by providing world class software, implementation and customer service to more than 2,500 agencies in seven countries. Since introducing its first product, VisiCAD for EMS, in 1993 the company has expanded its product line through organic growth and acquisitions with a steadfast focus on its core market. TriTech is a well-recognized leader in the Tier 1 space and, with its acquisition of Imc in 2007, has become highly competitive in the smaller Tier 3 market. One obvious gap in TriTech’s ability to serve the entire market is a mid-tier CAD, Mobile and RMS solution. With the addition of the VisionAIR product line, the combined company is well positioned to tackle any size agency from the largest municipality or state law enforcement agency to the smallest 9-1-1 centers in North America and abroad. In addition, VisionAIR Law RMS can scale into top tier implementations as a complement to TriTech’s VisiCAD product. The outstanding reputation of the VisionAIR executive management team is also very complementary with TriTech’s leadership and gives us new capabilities to expand our reach into VisionAIR’s market.

When did the acquisition become official?

The acquisition has been approved by the board of directors and shareholders of each company, effective September 16, 2011. We expect the formal closing to occur shortly thereafter

Will the VisionAIR organizational structure change significantly?

Although there has been a change in ownership for VisionAIR, there is no intention to change the management or the organizational structure of the company. Mike Lyons will continue to lead the team at VisionAIR with the existing management structure intact. Our first order of business is to make sure our clients receive uninterrupted service as we continue to meet our commitments. Next, the Integration Task Force will explore areas where they feel the two companies can benefit by working more closely together. This includes expanding our sales presence by leveraging the shared knowledge, broader sales footprint and experience between the different groups. It is important to understand that the VisionAIR products and market share are complementary with TriTech. There is very little overlap between the products, employees, or the customer base.

How does the partnership between VisionAIR and TriTech help both companies?

By combining forces, the two companies will achieve the broadest reach of any public safety software company in North America. We will be the largest, most capable vendor in the market. Together, we will have nearly 2,500 installations, 300 employees, and strong financial backing from our investor. There are also synergies across the product lines that will translate into additional sales opportunities across the customer base.

Why was VisionAIR sold?

The previous investors had reached the end of their investment horizon and were looking to realize a return on their investment. Mike and his team reached out to TriTech because the two companies shared the same values and commitment to public safety and the partnership with TriTech would strengthen VisionAIR’s position in the market and enhance its ability to grow.

Will the VisionAIR name change?

TriTech has more than 2,000 installations in law enforcement, fire and EMS across the United States, Canada, Singapore, New Zealand, Australia, Ireland and the United Kingdom. TriTech’s three product lines; Imc Solutions, VisiNet Solutions and EMS Solutions, appeal to public safety and Medical Transport agencies ranging from small towns to some of the largest agencies in the world. Agencies include Dallas, Minneapolis, San Diego, Denver, San Antonio, California Highway Patrol, and New South Wales in Australia. Unlike most of our competitors, TriTech is focused only on providing solutions for public safety and Medical Transport. The addition of the VisionAIR customer base gives the combined company the largest installed base of any public safety company in North America. For more information on TriTech, its products and customers, you can visit http://www.tritech.com/Client-Success/Overview.aspx.

How will the partnership affect customer support for VisionAIR products?

There will be no interruption in support for any VisionAIR products for the duration of your existing contract. We expect the current product line to continue on its development path with no planned product end of life announcements in the foreseeable future. The support department is fully staffed and ready to receive your issues and questions. The VisionAIR website will be changed and integrated with TriTech’s, but expectations will continue to be met. If clients have any questions about the partnership, they should call their Account Manager or the support department. Please review the website for any updates. Merging VisionAIR with the TriTech family means “business continuity” just as TriTech has done for all its clients since its founding in 1993.

Who should I contact for support?

You can continue to call the same support line (1-800-756-8324) as before or use the on-line VisionAIR CSC Sign-in page (http://cscportal.visionair.com) for assistance. There are no changes to the VisionAIR Support Department and they will continue to be available when you need assistance.

Is TriTech planning on discontinuing our products or service?

TriTech is committed to serving our clients and meeting their high expectations and contractual obligations. As the case with many investment partnerships, our goal is to continue to provide solutions and services that meet customer needs and in that process will be looking for new opportunities to propagate VisionAIR products across TriTech’s customer base. We have no current plans to discontinue the VisionAIR products. In fact, we see opportunities to move the product forward in a more aggressive manner.

I’m considering a purchase of a VisionAIR solution. Should this acquisition change or delay my decision?

If anything, the partnership with TriTech should make a stronger case for your purchase. With greater access to resources and technology from a single vendor, your agency will receive greater access to service and a broader range of solution offerings. The VisionAIR suite will continue to be provided under the same high quality service guidelines that made them a leader in the industry, but with access to a much larger pool of resources to back up the highly skilled team at VisionAIR.

We are in the middle of an installation. Should we stop and wait or move forward?

Your installation should move forward without interruption. The partnership will have no impact on your installation, training or go live. If you feel this is not the case, please contact your Account Manager or Project Manager and alert them of the situation.

Will I be forced to migrate to TriTech’s products?

No migrations are planned but we will certainly look for opportunities to broaden our offerings to our customers in the future to leverage the combined power of the VisionAIR/TriTech family of products.

Will VisionAIR Client Training change?

There are no changes in client service and training. If you have any questions about scheduled training or future programs please visit VisionAIR Client Services Online at www.visionair.com/cscinfo.aspx for more information.

How does the partnership impact new product development?

There will be no impact. The engineering team is continuing to develop new products and enhancements just as before. In fact, with more resources, greater investment can be made on new product development.

If you are an existing client and wish to contact our Client Service Center please call 1-800-756-8324. You may also report issues, browse knowledge base entries, or submit service requests online through the VisionAIR Client Service Center Portal