FAQs FROM CLIENT SERVICES
TECHNICAL SUPPORT

Would you like to see the Top 5 Frequently Asked Questions of our Client Services Technical Support? This is a new addition in the Announcements section of the CSC Portal.

These FAQs, along with many other common questions and answers, may also be found in the Knowledge Base section of the CSC Portal.

IN THIS ISSUE

Optimize your VisionAIR Investment
Client Recognitions
Disaster Recovery Offsite Backup Solution
21st Annual Users' Conference

If you would like more information on any of these topics, please contact your Account Executive.

Optimize your Investment

VisionAIR is excited by the benefits new technology brings you to leverage the Public Safety Suite for increased productivity in your agency. In the coming weeks and months, we will be providing updates on supported Microsoft® software versions, VisionAIR cross product compatibility, 3rd party partner software compatibility, and the services available to help you meet your technology refresh and system upgrade objectives. The latest information and updates may be found on the CSC Portal.

VisionAIR will be introducing new capabilities and enhancements with the launch of the 2011 Public Safety Suite. With major releases of VisionCAD, VisionMOBILE, VisionRMS, VisionJAIL, and VisionFBR planned for client testing in late 2010, and broad availability in early 2011, the time to begin planning your technology refresh is now.

Newly supported Microsoft system requirements, such as Windows 7, Windows Server 2008, and Windows SQL Server 2008, will present powerful solutions that you should begin planning for now.

These technology refresh decisions will require an investment of time and money, so remember to include these items in budget plans for the upcoming year.

Client Recognitions

Harrison Atkins, the Director of IT, was named employee of the year at Cedar Park, TX.

If you have received a certification, job promotion, award, etc, please let us know, so we can include it in the newsletter.

Disaster Recovery Offsite Backup Solution

• FREE 60-DAY TRIAL
• Secure and reliable data protection
• Data stored at a CJIS-certified offsite location
• Easy to manage; Fast recovery time
• Limited cost

VisionDATA VAULT

21st Annual Users' Conference

Make plans now to attend our biggest event of the year!

October 3-7, 2010
Hilton Wilmington Riverside, NC

Learn about all the exciting product enhancements in the suite coming your way in 2011.

We offer more than 50 educational training sessions for all skill levels and all areas of interest. Half of the sessions are NEW.

Benefit from Hands-On Training, One-on-One Onsite Technical Support, Week-Long Report Writing, Technology Expo, and much more! Gain knowledge from our staff and other users from across the country.

The detailed prospectus - agenda, sessions, and more - is available on the CSC Portal.

Need justification? Download a Justification Letter.

Save $75/person by registering and paying by August 19th!